Privacy Policy

Let It Out ("we", "us", "our") is a psychologist-led mental health service founded in Egypt in 2021, offering online counseling, guided journals, a journaling app, and corporate/community workshops. This policy applies to everyone who uses our website, books a session, places an order, or uses our journaling app.

We only collect what we need to provide our services:

• Account details: name, email address, and a securely hashed password if you create a journaling account.
• Optional demographics: age range, gender, country, and how you heard about us. These are never required to sign up or use the app, you can skip them entirely or fill them in later from account settings.
• Booking information: name, email, phone number, preferred session date/time, and any message you choose to share about what you'd like support with.
• Workshop inquiries: organization name, contact name, email, phone, and details about the workshop you're interested in.
• Orders: name, email, phone number, shipping address, governorate/country, and an optional Google Maps link to help our courier find you. We do not collect card or bank details, payment is Cash on Delivery.
• Journal entries: the content, mood tags, and any photo you attach in our journaling app. This is the most sensitive information we hold, and it is treated accordingly (see Section 5). You can also turn on an optional password lock for the journal from account settings.
• Contact messages: anything you send us through our contact form.

• To schedule and confirm counseling sessions and workshops.
• To process, ship, and confirm journal orders.
• To respond to questions and requests you send us.
• To provide and personalize your journaling app experience.
• To send confirmation emails for bookings, orders, and inquiries.
• To maintain the security and proper functioning of our services.
• To understand, in aggregate, who we're serving so we can improve our services, never to advertise to you individually.

We do not use your information for advertising, and we do not build behavioral profiles for marketing purposes.

We process personal data in line with the Egyptian Personal Data Protection Law No. 151 of 2020, and, for clients located outside Egypt, we aim to follow the same core principles found in international data protection frameworks such as the GDPR: lawfulness, purpose limitation, data minimization, accuracy, storage limitation, and confidentiality. In most cases, our basis for processing is your explicit consent (given when you use our services) and the need to perform the service you've requested (e.g. fulfilling an order or scheduling a session).

Anything you share in a counseling session or write in your journal is confidential. Access to journal entries is limited to you and to the technical safeguards required to operate the service. Our team does not read your journal entries as a matter of routine.

As with any licensed mental health practice, confidentiality has narrow legal and ethical limits: we may need to break confidentiality if there is an imminent risk of serious harm to you or someone else, in cases of suspected abuse of a minor, or where disclosure is required by law. Your counselor will discuss this with you at the start of your work together.

We do not sell or rent your personal information. We share data only with the limited service providers necessary to run Let It Out, for example, our email provider (to send you booking and order confirmations) and our hosting provider (to keep the website running securely). These providers are only permitted to use your data to perform the specific service we ask of them.

We keep booking, order, and inquiry records for as long as needed to provide our services and meet our legal and accounting obligations, and journal entries for as long as your account remains active. You can request deletion of your data at any time (see Section 9).

• Passwords are stored using industry-standard one-way hashing, we never store your password in plain text.
• All data is transmitted over encrypted (HTTPS) connections.
• Access to our database and admin tools is restricted to authorized staff only.
• We do not use tracking cookies or third-party advertising trackers. Small pieces of information stored on your own device (such as your cart contents, your selected country, or that you've already responded to this consent notice) live in your browser's local storage, stay on your device, and are never used to track you across other websites.

You have the right to:

• Ask us what personal data we hold about you.
• Request that we correct inaccurate information.
• Request that we delete your data, subject to any legal retention requirements.
• Withdraw consent to future processing at any time.
• Ask us to export a copy of your data.

To exercise any of these rights, contact us at letitoutsupport@gmail.com. We will respond within a reasonable time.

We welcome clients and customers from outside Egypt. Wherever you're located, we apply the same confidentiality and security standards described in this policy to your data.

Our journaling app and counseling services are intended for users aged 16 and over. If you are under 16, please use our services together with a parent or guardian.

We may update this policy from time to time to reflect changes in our practices or for legal reasons. We'll update the "last updated" date above whenever we do.

Questions about this policy or how we handle your data? Reach us at letitoutsupport@gmail.com or through our contact page.