Terms & Conditions

By using our website, booking a session, purchasing a journal, or creating a journaling account, you agree to these Terms & Conditions and to our Privacy Policy. If you do not agree, please do not use our services.

Let It Out provides online individual and couples counseling, corporate and community workshops, guided self-help journals, and a companion journaling app. Our services are offered by or under the supervision of licensed mental health professionals, but they are not a substitute for emergency medical or psychiatric care.

You must be at least 18 years old to book counseling or create a journaling account on your own behalf. If you are between 16 and 18, you may use our services with the knowledge and consent of a parent or guardian.

• Sessions run 50 minutes.
• Your preferred date and time on the booking form are a request, not a guarantee. We will reach out by email or phone to confirm actual availability as soon as possible.
• If you need to reschedule or cancel, please let us know as early as you can so we can offer the slot to someone else.
• Counseling is a collaborative process; outcomes depend on many factors and we cannot guarantee specific results.
• Sessions are non-refundable once booked and paid for. If you need to cancel, please let us know as early as possible so we can help you reschedule instead.

Workshop scope, pricing, and scheduling are agreed individually with each organization after you submit an inquiry. A quote is not a confirmed booking until both parties agree in writing (including by email).

• Prices are listed in Egyptian Pounds (EGP). Any other currency shown on the site is an approximate, informational conversion only. You will always be charged the exact EGP amount.
• Payment is currently Cash on Delivery only, you pay in cash when your order arrives.
• Shipping within Egypt is a flat fee of EGP 100, regardless of governorate.
• Shipping outside Egypt is calculated and confirmed with you before your order ships.
• We will email you a confirmation when your order is placed, and our team may contact you to confirm delivery details.
• Please double-check your shipping address, governorate/country, and phone number. We are not responsible for delivery delays caused by incorrect details.

If your journal arrives damaged or incorrect, contact us within 7 days of delivery at letitoutsupport@gmail.com and we'll arrange a replacement or refund. Since payment is collected on delivery, refunds for other reasons are considered on a case-by-case basis, please reach out and we'll do our best to make it right.

Your journal entries belong to you. We store them securely and treat them as confidential (see our Privacy Policy). The journaling app is a self-reflection tool and is not a substitute for therapy or professional mental health support.

The Let It Out name, logo, website content, workshop materials, and journal designs are the property of Let It Out and may not be copied, reproduced, or distributed without our written permission.

Please use our website and app respectfully and lawfully. We may suspend or terminate access for anyone who misuses our services, including attempts to compromise the security of our systems or harass our staff or other users.

To the fullest extent permitted by law, Let It Out is not liable for indirect or consequential losses arising from your use of our services. Nothing in these terms limits liability that cannot be excluded under Egyptian law.

These terms are governed by the laws of the Arab Republic of Egypt. Any disputes will be handled in accordance with Egyptian law.

We may update these terms occasionally to reflect changes in our services or legal requirements. We'll update the "last updated" date above whenever we do.

Questions about these terms? Reach us at letitoutsupport@gmail.com or through our contact page.